I was reading through this article published in HBR titled Customer experience in the age of AI authored by David Edelman and Mark Abraham. It had more than one takeaway […]
Delaying Digital Transformation – How Costly can it get?
During the Covid Pandemic, we saw rapid changes in the way businesses were conducted across the industries and across the globe. The urgency with which digital has been embraced in […]
COVID-19 and The Rapid March of Businesses to Transform Digitally
The COVID-19 crisis has brought about several years of change in the way companies in all sectors and regions do business. According to a new McKinsey Global Survey of executives […]
Tale of Digital Disruption – Narrated by Artificial Intelligence and Internet of Things
Artificial intelligence (AI) puts computer systems to tasks that once required human intelligence. AI and automation will augment, improve and change the way of doing work, thereby fundamentally reshaping the […]
12 APAC Based New Age Companies that Have Made it Big through Digital Transformation
While Americas and Europe have seen innumerable examples of new age, digital disruptors coming up, re-imagining the ways of doing business and making it big in their local and international […]
11 Ways Digital Marketers Need to Part Ways from The Ads on Traditional Media
The shift in marketing budgets from traditional channels to digital channels not only has implications for how the public sees advertisements but also how an advertiser should design his ad-copy. […]
11 Strategic Challenges towards Digital Transformation
The world of business is continuously changing, thanks to digital technologies like artificial intelligence, machine learning, internet of things, social networks etc. – that are disrupting industry after industry at […]
Advertising on Digital Media – Analyzing the Pros and Cons
Digital technologies have brought about radical shifts in advertising – From traditional broadcast media channels like TV, radio and print we see the prevalence of a plethora of diverse digital […]
Customer Relationship Management
One of the most revered pieces of technology that has been talked much about in the recent past are – Customer Relationship Management (CRM) solutions. If we have to mention […]
Recommendations – Taking Customer Experiences to next Level
Introduction: Recommendation Systems (RS) provide suggestions for items to be of use to a user. The suggestions provided are aimed at supporting the users in various decision-making processes, such as […]